Subject: Trainer Candidate - Amruta Patil
From: Amruta Patil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 05:06:00 -0400

| | Tech Support Test

Name | Amruta Patil
E-mail | [email-masked]
Phone Number | (411061) 7261948106
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nvidia | quality analyst | 30 | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in Quality?

Quality Analysis (QA), Nvidia corporation pune,  MAHARASHTRA

1)Managing data with accuracy and  provide good quality data to the  network.
2)Responsible for remotely managing quality data.
3)Finding query and report to the client for provide best network .
4)Responsible checking database.
5)Responsible to daily sync with team.
5)sending weekly and monthly report with 100% accuracy
6)sending feedback mail,

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | First take all point about team where my team performance is good or not .If  team performance is not good then take sync with team and communicate with them about there performance and where they have to improved. Also asked about there project query and difficulties and solved there query. and prepare sheet for daily and weekly improvement performance .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service is only that customer get only temporary solution for there query.
and great customer service is that where customer get end to end query resolved.

What according to you makes you a good candidate for this position?

1)good knowledge about project.
2)customer query end to end resolved

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |