Subject: Trainer Candidate - Simran Sharma
From: Simran Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 04:16:50 -0400

| | Tech Support Test

Name | Simran Sharma
E-mail | [email-masked]
Phone Number | (248001) 09548542076
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dehradun

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | | | |
Previous Employer 2 | Estatedekho | QA manager | 15july 2022 | 35k

If Selected, how much time do you need to join? | 20aug

Please briefly describe your work experience specifically in Quality?

Taking calls and handling the customer their behaviour their needs and manage everything

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Individual commitment to a group effort that is what makes ,a company work a society work civilization work remember teamwork begins by building trust
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solve eventually. Great customer service reps will get it solved immediately, doing everything..
What according to you makes you a good candidate for this position? | Ability to communicate effectively with others and get along
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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