Subject: Trainer Candidate - Alok Gautam
From: Alok Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 04:00:58 -0400

Tech Support
Test

Name

Alok
Gautam

E-mail

[email-masked]

Phone Number

(+91) 9538378988

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Patna, Bihar (but ready to
relocate)

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Byju's classes

Business Development
Associate

24th May, 2022

52000

Previous
Employer 1

Flipkart

Customer Success

10th January, 2022

24000

Previous Employer 2

Toyota India

Customer
Service

10th August, 2021

18000

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

My job as
Customer service representative started with Toyota India where I learnt various
forms of interactions and soft skills to get a clarity of customer needs.

Which then I was able to successfully exercise with Flipkart under their pilot
programme of Flipkart wholesale which was B2B.

Later when I was given the opportunity to switch to a newer challenge under the
BDA profile of interacting with the Customers directly back- like my first job,
in this case were parents.

I was able to understand the minute details of soft skills which makes a
"Business to customer" experience smooth.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

As someone who is responsible to manage and bring improvements
in quality of his team the biggest challenge he can fell is not being able to
deliver feedback the right way.

As this situation brings back the times of interactions between a student and a
teacher, most of the student hate the teacher because the teacher is doing his
job of correcting the student.

If done with less than adequate intensity no one would take the quality calls
seriously and if done with more than adequate intensity people may feel the
quality likes to boss around.

In my opinion the perfect solution to delivering the necessary quality feedbacks
starts with creating a fondness of the supervisor.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

In my personal opinion the difference between a
good and a great customer service is the exact difference that fetches a 3 star
rating and a five star rating.

With good customer service experience Customer will have answer to his query a
solution but with great customer service experience he/she will also have a
smile to carry back home.

What according to you makes you a
good candidate for this position?

I am a good listener, I work
hard and I am mostly honest.

On a scale of 1 - 5 please rate your
fluency in spoken English

5