Subject: Trainer Candidate - Sanju mathew Sanju
From: Sanju mathew Sanju <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 03:37:06 -0400

| | Tech Support Test

Name | Sanju mathew Sanju
E-mail | [email-masked]
Phone Number | (+91) 8373947478
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Punjab

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata consultancy services | System engineer - Quality analyst | 9th June 2022 | 32700
Previous Employer 1 | Milk infotech | Customer service executive | 12th march 2022 | 23400
Previous Employer 2 | Aegis pvt lt. | Sr. Customer executive | 9th may 2018 | 18000

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in Quality?

Auditing for request and incident team
Providing feedback
Maintaining Dsat and Root cause
Qc tools, Data analysis, Call calibrations,Csat
Voice, chats, email

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | In the previous organizations i only handle the client named 'Cognizant'. The client given the deadline that till tommorow you have to audit around 400 tickets following the quality as well. So i was alone handling that client. So i made a team of around 5 people gave them required training for the auditing and pick the easy tickets so everyone can do the tickets easily also following the quality parameters provided by the client. So with this thing we met the SLA also our Qulaity doesnt hampered.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. In particular, my auditing skills, data analysis also, my contribution in previous organizations wherein Quality was improved with several initiative
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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