Subject: Trainer Candidate - Mongal Roy
From: Mongal Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 02:27:32 -0400

| | Tech Support Test

Name | Mongal Roy
E-mail | [email-masked]
Phone Number | (+91) 7453849691
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | kolkata

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | medphine | quality analyst | currently working | 40,000
Previous Employer 1 | capline service | sr associate | 11th may | 31,000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | Client interaction over voice and E-mail.• Client handling and data validation.• Creating SOPs as per requirement.• Resulting in TAT and feedback collection.Cultivate excellent relationships with the new prospect and existing customers • Monitoring self-performance at all times while also contributing to the team performance • Quality Analyst Rcm
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | when a customer happy believe on company. satisfied with the service and customer reach us again that is a great customer service
What according to you makes you a good candidate for this position? | i can utilise my previous experience and learn new things
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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