Subject: Arabic Language Test - Syed Farzan
From: Syed Farzan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Aug 2022 04:32:37 -0400

| | Foreign Language Screening Test

Name | Syed Farzan     /  (91) 9676204394    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam,

Our delivery executive tried to delivered the product but it could not be delivered due to incomplete address, request you to confirm your address once again .

Regards,

SD Farzan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Mam,We apologise for the inconveniences caused, I believe this damage happened while the product was in transit,but don't worry we will replace it with a new TV
Thanks and regards,

SD Farzan.

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