Subject: Trainer Candidate - Monisha Poddar
From: Monisha Poddar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jul 2022 09:51:29 -0400

Tech Support
Test

Name

Monisha
Poddar

E-mail

[email-masked]

Phone Number

(9711477027) 9711477027

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Capline services

Quality Analyst

23006

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

Worked as
a Quality Analyst for Billing Dept. of Capline Services (From 20-May 2019 –
Till date).Handle Insurance verification and verify the compatibility of the
services which needs to be claimed of patients, Prepare Weekly and Monthly
reports based on the company requirements and shared with the Billing team and
their Team Leads & Manager.

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is when you order something
and you get it as per the expectations. And Great customer service is when it
goes beyond expectations.

What according to you makes you a good
candidate for this position?

Because I have a knowledge and
experience about Quality Process and at present I am part of Quality Audit Team
to audit the billing process. I know how to verify the compatibility of
services.

On a scale of 1 - 5 please rate your fluency in
spoken English

5