Subject: Tech Support Candidate - Srijan Singh Dixit
From: Srijan Singh Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jul 2022 01:05:33 -0400

| | Tech Support Test

Name | Srijan Singh Dixit
E-mail | [email-masked]
Phone Number | (91) 9625228109
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP
Troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Niti Technologies India Software | Frontend Developer | | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- First I Click on wi-fi symbol than  go to open network and internet setting
2- Click on wi-fi  and open the option network and sharing center
3- After that go to connections (wifi name) click on it.
4- Click on properties and go to IPV 4 .
5- Than click on properties and go to option (use the following DNS server Addresses) .
6- Preferred DNS server:    8.8.8.8
Alternate DNS server:    8.8.4.4
7- Than check in ( Validate setting upon exit)
8- Than close all tabs

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on Bluetooth in mobile and power on BT speaker.
2- Than Open Bluetooth on mobile and searching for new device .
3- If bluetooth didn't search new device than ,press the volume + button of BT speaker for pairing .
4- After that it will ask permission for pairing than give it permission.
5- Than device will connected successfully .

What according to you makes you a good candidate for customer service or technical support job?

I am fully committed, knowledgeable and confident employee who possesses the necessary skills , qualities, and experience to meet the demand of the job description.
If you hire me within this position ,I will quickly get up to speed in the role and start contributing to the team's objective so that so that you immediately see a positive return on your investment .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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