Subject: Trainer Candidate - Mehul Gupta
From: Mehul Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jul 2022 05:24:18 -0400

Tech Support
Test

Name

Mehul
Gupta

E-mail

[email-masked]

Phone Number

(+91) 9760797227

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Dadri, Gautam buddh
nagar.

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

R S Infraprojects pvt. Ltd.

Senior Quality
Engineer

25440/-

Previous Employer 1

Salasar techno engineering
ltd.

Quality engineer

21/03/2021

16000/-

Previous Employer 2

Dadu pipe pvt. Ltd.

Quality
engineering

30/09/2019

14000/-

If Selected, how much
time do you need to join?

15 days

Please briefly describe your work experience specifically in
Quality?

Work as a senior quality engineer,

Lead the quality team ,

Review the customer complaints and resolve with in time .

Resonsible for third party and customer inspection.

Maintain quality related documents.

New product dovelopment.

Material inspection

Use customer feedback to maintain quality products.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

When we have to work with unskilled manpower , this situation
is so critical.

No working and quality culture maintain in the work cycle.

But we have manage situation and conduct periodic Training sesons and improve
the cycle timly.

Motivate them to improve the function.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service reps will get the problem solved eventually. Great customer
service reps will get it solved immediately, doing everything they can to remedy
the problem at hand.

What according to you makes you a
good candidate for this position?

According to eligibility
critaria of this post i have complete all of them.

I have much experiance to deal with customers.

On a scale of 1 - 5
please rate your fluency in spoken English

4