Subject: Tech Support Candidate - Asif Khan
From: Asif Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jul 2022 14:19:27 -0400

| | Tech Support Test

Name | Asif Khan
E-mail | [email-masked]
Phone Number | (91) 8527075129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamia Nagar, Okhla, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical support associate | Currently working | 30000
Previous Employer 1 | Tech Mahindra Ltd | Escalation Supervisor | 10th of July | 18000
Previous Employer 2 | Micro Solutions | Back office | NA | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will see is there any error code I'm getting.
I'll check for the internet connection.
I will try rebooting my system.
I will try clearing cache and cookies.
I can try opening any other website.
I will try opening website in a different browser.
I can check for the browser update.
There might be some issue with the server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth of speaker.
Will go the mobile settings then turn on the Bluetooth, then Search for the Bluetooth speaker device.
Then I will connect the device.

What according to you makes you a good candidate for customer service or technical support job?

Good listener,
Acknowledgement of the concern,
Empathy and Apologies if required,
Able to probe for relevant information about the issue,
Good communication skills,
Good product knowledge,
Able to make the customer understand in easy and simple language.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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