Subject: Trainer Candidate - Shubham Dhiman
From: Shubham Dhiman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jul 2022 11:51:28 -0400

Tech Support
Test

Name

Shubham
Dhiman

E-mail

[email-masked]

Phone Number

(141008) 8288853456

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ludhiana

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Indiamart Intermesh Ltd

Senior Executive

Present

33000

Previous Employer 1

JK cement

Management
Trainee

5-01-22

27000

Previous Employer 2

If Selected, how much time do you need
to join?

7 Days

Please briefly
describe your work experience specifically in Quality?

NA

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good Service Giving Service Just To ensure you
provide the best customer service:

know what your customers consider to be good customer service

take the time to find out customers' expectations

follow up on both positive and negative feedback you receive

ensure that you consider customer service in all aspects of your business

continuously look for ways to improve the level of customer service you
deliver.

Great Service includes

To build good customer relationships you need to:

greet customers and approach them in a way that is natural and fits the
individual situation

show customers that you understand what their needs are

accept that some people won't want your products and concentrate on building
relationships with those who do

help people – even just letting a customer know about an event that you know
they're personally interested in is helpful

continue to keep customers aware of what's in it for them to do business with
you.

What according to you makes you a good candidate for
this position?

Optimistice,Hard
Working,Confident,Vigilent,Diligent,GreatCommunicator,FastDecesion
maker

On a scale of 1 - 5 please rate your fluency in
spoken English

5