Subject: Tech Support Candidate - Nawin Kumar Nawin
From: Nawin Kumar Nawin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jul 2022 07:29:22 -0400

| | Tech Support Test

Name | Nawin Kumar Nawin
E-mail | [email-masked]
Phone Number | (91) 9798888529
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Jaipur but i can relocate to noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical support executive | 1 aug, 2022 | 29500
Previous Employer 1 | Concentrix | Customer support executive | 30june, 2021 | 12500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the error code and troubleshoot accordingly. It might possible the error occurred due to browser update, internet connection or server issue so all the troubleshooting or steps depends on the scenarios.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth for both the devices mobile and speaker
Click pair and select speaker name over the mobile Bluetooth setting
Now both devices will be paired

What according to you makes you a good candidate for customer service or technical support job? | Effectiveness, patience, I can wok under pressure
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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