Subject: Tech Support Candidate - Prakash Jha
From: Prakash Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jul 2022 03:12:17 -0400

| | Tech Support Test

Name | Prakash Jha
E-mail | [email-masked]
Phone Number | (+91) 9039128806
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 62
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
ERP/CRM

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NobleServe LLC | Senior Process Associate | | 33000.00
Previous Employer 1 | Rupeek Fintech Pvt Ltd | Senior Relationship Manager | | 25000
Previous Employer 2 | Udaan.com | Custome Support Executive | | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check Connection (and Other Sites). First, Check whether are you connected to the internet?
2. See if the Problem Is on Your End or Theirs. downforeveryoneorjustme.com/
3. Browse a Cached Version of the Page
4. Disable Add-Ons and Other Interfering Software
5. Narrow Down the Problem - Fire up an alternate browser Or Try Private Browsing
6. Fix Your DNS
7. Turn On/Off your VPN
8. Try to restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put the speaker in pairing mode. Switch on the speaker and long press the Bluetooth button on the device.
2. Switch on Bluetooth on mobile phone. Go to settings in your phone (both Android and iOS) and select the Bluetooth settings option.
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4. Wait for the phone to connect
5. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I am a quick learner and can adapt to change quickly. I feel being able to learn fast enhance my skills in problem solving and can analyze in logical and analytical way. My prior work experience had helped me improve & implement my skills on day to day basis. I feel with skills & prior experience, I can be good fit for this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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