Subject: Tech Support Candidate - Vaibhav Chandra Vaibhav
From: Vaibhav Chandra Vaibhav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jul 2022 02:46:44 -0400

| | Tech Support Test

Name | Vaibhav Chandra Vaibhav
E-mail | [email-masked]
Phone Number | (+91) 9565704524
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 44
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pyramid IT Consulting | Us it recruiter | | 23,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.we will check if there is any network issue and whether user is connected with Internet or not.
2.And if they have connected then we will check that URL address is correct.
3. If still user is unable to open website then will open a new tab and try to open any other website. If still not opening then we will try to clear browser history and cookies.
4.We can also check the Same in different browser and whether they are able to open other websites or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the speaker and change the mode to Bluetooth then we will open the Bluetooth of mobile phone.
2. Then will go to the Bluetooth section through settings of mobile phone and will scan for new devices.
3. Then we will find the name of Bluetooth speaker.
4. Then we will connect with it.

What according to you makes you a good candidate for customer service or technical support job? | Because I have good Technical knowledge . As I have worked as US IT RECRUITER so, I have good communication skills. I am passionate about my work.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |