Subject: Tech Support Candidate - Nikhil Dabas
From: Nikhil Dabas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 13:18:14 -0400

| | Tech Support Test

Name | Nikhil Dabas
E-mail | [email-masked]
Phone Number | (+91) 8130346521
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Bizinnovativ Private Limited | Software Engineer | June, 2018 | 15000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will refresh my browser first.
2. Then I will make sure that Javascript & Cookies are enabled.
3. I will check that my web browser is up to date.
4. I will make sure that internet is working properly by opening another site like (www.google.com).
6. Then I will open the website in any other browser.
7. Finally I will restart my device.
8. If still the website didn't load then it may be down for all.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly I will turn the bluetooth speaker power on.
2. Then i will turn on the bluetooth of my mobile phone.
3. Then i press the bluetooth button on the speaker to turn the bluetooth active for the speaker too.
4. After turning on the speaker bluetooth button i will start searching for a new device on my mobile phone.
5. When the name of the bluetooth speaker appears on my mobile then i will click that name and start pairing the device.
6. Once the pairing done, the bluetooth speaker connected successfully to my mobile phone and now i ready to use it.

What according to you makes you a good candidate for customer service or technical support job? | I think i am good for the technical support job or customer service because I do have some work experience in an organisation working as a Technical Operational Support. So, I know how to talk to the customer and understand the needs of the customers. I have faced some pressure situations too in my previous role so i know how to handle the situation wisely and more importantly if i am providing technical support then i will completely understand the product first and enhance my knowledge fully on it so that i can provide the best support to the customers rather than disappointing them.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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