Subject: Trainer Candidate - NAVARUN DAS
From: NAVARUN DAS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 12:08:11 -0400

| | Tech Support Test

Name | NAVARUN DAS
E-mail | [email-masked]
Phone Number | (+91) 9811650802
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 34, Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Orcapod Consulting | Sr Exec | | 38000
Previous Employer 2 | Tech Mahindra | Team Lead | | 28000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | NA
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is just addressing or answering the customer's issue or query. However, great service includes a happy customer experience which involves issue resolution with sharing the self help steps with the customer, along with complete engagement with the customer through out the interaction duration by using the simplest language possible.
What according to you makes you a good candidate for this position? | I possess intense experience in the contact center industry.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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