Subject: Trainer Candidate - Aarti Sharma
From: Aarti Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 08:32:29 -0400

| | Tech Support Test

Name | Aarti Sharma
E-mail | [email-masked]
Phone Number | (191) 9582704144
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jankpuri

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Career launcher | Counsellor | 10 aug | 18
Previous Employer 1 | CARS24 | Grievance associate | 15 July | 30
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Instant joining
Please briefly describe your work experience specifically in Quality? | It’s been a year working as quality analyst in CARS24 where we are try to understand our loopholes and make customer experience better
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | There was a branch where our team put call on hold of customer or not describing proper process to customer in that situation we highlighted it to their senior managers to align  the team
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Understand the customer pain point in good service but resolve the query and make customer happy is great service
What according to you makes you a good candidate for this position? | Ready to learn every new process and work sincerely
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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