Subject: Tech Support Candidate - Suvamay Mahapatra
From: Suvamay Mahapatra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 08:05:23 -0400

| | Tech Support Test

Name | Suvamay Mahapatra
E-mail | [email-masked]
Phone Number | (+91) 7872652046
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
core java, J2EE,SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Ooen a new tab an check to see if you can load another website like google.com or youtube.com.
if you can open another site skip down to The problem only happens with certain websites.
if you cannot open another site continue on to the next step.
2.Launch another browser like MICROSOFT EDGE/INTERNET EXPLORER and try to open the site you were having problems with.
3.if the site doesn't work in another browser then -
try clearing browser's cookies and cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. put your Bluetooth device in paring mode by pressing and holding the power button or pairing button.
2. Android:- Go to settings>Connected devices>Bluetooth. select pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

1. I'm aware of the latest trends in IT and Software.
2. Attention to the details and high concentration.
3. I'm adaptive in any environment and have patience to listen to them(people).
4. I'm hungry to gain knowledge .
5. It's my hobby to solve the customers issues and i enjoy troubleshooting other's issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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