Subject: Trainer Candidate - Sumit Satsangi
From: Sumit Satsangi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 07:28:42 -0400

Tech Support
Test

Name

Sumit
Satsangi

E-mail

[email-masked]

Phone Number

(+91) 7031116960

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Saket, New Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cars24

Quality associate

Currently Working

29000

Previous Employer 1

Vaco binary semantics

Analyst

Oct
21

25000

Previous Employer 2

Global logic

Associate
analyst

Feb 20

22000

If Selected, how much time do you need
to join?

1 month

Please briefly
describe your work experience specifically in Quality?

Work I am
doing in my current position

 Evaluates agent service delivery and product knowledge, and provides
associated feedback and suggestions to enhance the customer experience and
productivity.

 Compiles statistical data with narratives and present findings to the
team.

 Identifies and analyzes irregularities or trends and uses findings to
improve the customer

experience and the sales conversion rates

 Coordinate with frontend QIs for any gaps in the furnished submissions.

 Doing root cause analysis to find the gap responsible for the default in car
quality

 Ensuring the Quality & TAT of the work done.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

My assignment to manage a project's new technical domain
component has proven to be the biggest task I've faced in my professional
career. Despite my training in the technology, it was difficult for me to
comprehend the needs and determine how much work would be involved. My manager,
who is a kind man, supported me in the beginning and gave me more time to
resolve the situation. After a few assignments, I started to feel more like an
expert and was able to assist several people who had joined me.

I believe that difficulties strengthen our technical abilities.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service
representatives will finally solve the issue. Outstanding customer care
representatives will fix the issue right away and take all necessary steps to
resolve it.

What according to you makes you a good candidate
for this position?

A Strong Candidate with intellectual power and
excellent problem solving skills.

Capable of leading from front in any situation.

On a scale of 1 - 5
please rate your fluency in spoken English

5