Subject: Tech Support Candidate - Kartikey Mehrotra
From: Kartikey Mehrotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 03:22:38 -0400

Tech Support
Test

Name

Kartikey
Mehrotra

E-mail

[email-masked]

Phone Number

(+91) 9643712035

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will memorise the error code and research on
it. This will help me find what is the actual problem. I can also include some
other steps like checking my Wi-Fi network.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First I
will turn on bluetooth on my phone then I will turn on my Bluetooth speaker.
Then I will find my bluetooth speaker in the list of devices which are which are
being shown on my phone and then select the name of a Bluetooth speaker to
connect to its successfully.

What according to you makes you a
good candidate for customer service or technical support job?

I have some technical knowledge which can help me solve
customer queries. I'm very fluent in English so that won't be a problem. Also, I
love helping people!

On a scale of 1 - 5 please rate your
fluency in spoken English

5