Subject: Tech Support Candidate - Pooja Pant
From: Pooja Pant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jul 2022 01:06:41 -0400

| | Tech Support Test

Name | Pooja Pant
E-mail | [email-masked]
Phone Number | (+91) 9760709122
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | 7th Avenue,  Gaur City-1 , Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | Koenig Solutions Pvt Ltd | Customer Care Executive | 30-06-2022 | 43,400
Previous Employer 2 | Info Edge India Ltd (naukri.co | Associate Senior Executive | 30-09-2019 | 28000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.

Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.

iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.

Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | communication skills, problem-solving skills, and passion for customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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