Subject: Trainer Candidate - Malu Nazareth
From: Malu Nazareth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jul 2022 00:11:22 -0400

| | Tech Support Test

Name | Malu Nazareth
E-mail | [email-masked]
Phone Number | (+91) 9786433586
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NttData | Help desk Senior Analyst | Na | 51000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1month
Please briefly describe your work experience specifically in Quality? | Audits and feedback
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good analysis
Quick resolution
Good rapport
Excellent communication
Dedication
Keep it simple and short
Great process knowledge

What according to you makes you a good candidate for this position?

Hardworking
Smart working
Quick learner
Leadership Quality

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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