Subject: Trainer Candidate - Shairy khan Shairy
From: Shairy khan Shairy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 13:26:36 -0400

| | Tech Support Test

Name | Shairy khan Shairy
E-mail | [email-masked]
Phone Number | (91) 7774937006
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Zaptech | Quality Analyst | Aug 1 | 25000
Previous Employer 2 | Guavaz | Production supervisor | March | 20000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | As a Quality Analyst,call auditing,feedbacks,records maintaining,Employees centric and Customer Focus,Findings and recommendations ,mock calls training need analysis
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Barging of calls is very important to understand the situation during operations.
Training need analysis was done where ever it is needed. Interaction with the agents by conducting session after listening to their calls so that they should not do the same mistake again.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Always remember, great service means the customer will definitely be coming back to you again.
Whereas good services will be for the mean time.
Great customer services will be resourceful and customer time will be valued

What according to you makes you a good candidate for this position?

Leadership
Teamwork
Hardwork
Patience
Completing target with in time limit
Responsible for the job given

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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