Subject: English Language Test - Salman Shah T N
From: Salman Shah T N <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 11:41:57 -0400

Foreign Language
Screening Test

Name

Salman Shah
T N    /  (+91) 8138867401    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hey there!

Unfortunately, shipment with tracking number 136745474202 in your Babyshop
order: BS58208077 couldn’t be delivered due to wrong address details or no
access to delivery location, despite trying our best. Currently, the order is
being returned to the warehouse. We apologize for the inconvenience caused.

We look forward to better your shopping experience in the next order.

If you still wish to receive the product, we request you kindly place a new
order. In case you need any assistance, please initiate a 'Chat' or request for
a 'Call back', using the Customer Care option under the My Account section on
our website for quicker assistance.

Thanks for shopping with us!

Babyshop Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hey
Abdul,

Thank you for reaching out!

We understand your recent concern raised with us with ID SCCT0444560. We looked
into the seller’s policy and we are happy to inform you that the product can
be returned or replaced.

Hence, we request you kindly raise a return or replacement on the Return Page of
our website or Homebox App.

Thanks for shopping with us!

Customer Care Team

Homebox