Subject: Tech Support Candidate - Aayushi Bhute
From: Aayushi Bhute <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 10:34:48 -0400

Tech Support
Test

Name

Aayushi
Bhute

E-mail

[email-masked]

Phone Number

(20) 7247668166

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Pune

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

FIAPL, Pune

Graduate Apprentice Trainee

Currently working

22000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will follow the following steps for
troubleshooting the problem.

1. Clear browser cache, history, and cookies

2. Reset Chrome browser settings

3. Reset Wi-Fi Modem

4. Restart DNS client

5. Reset the Chrome profile Sync

6. Scan your device for malware

7. Reinstall Chrome

8. Install another web browser

9. Changing maximum allowed TLS version

10. Remove browser extension from Chrome.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

For iPhone:
Go to Settings > Bluetooth > Other devices. Tap the device to connect.

For Android: Go to Settings > Connected devices > Bluetooth. Select Pair
new device and then tap the speaker's name.

What according to
you makes you a good candidate for customer service or technical support
job?

"Customer First" is a mantra for any Organisation to succeed
in its business. I follow this mantra.

Being responsive with positive attitude, taking accountability & ownership,
understanding Customer issues as a partner and providing proactive cost
effective and best solutions towards the problems before the Customer realises
would definitely differentiate you from others.

On a scale of 1 - 5
please rate your fluency in spoken English

5