Subject: Tech Support Candidate - Shivam Sharma Shivam
From: Shivam Sharma Shivam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 08:06:11 -0400

| | Tech Support Test

Name | Shivam Sharma Shivam
E-mail | [email-masked]
Phone Number | (91) 6398876619
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | No | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the proper url
And then check the ssl (socket secure layer ) certification.
Then check the server of ndtv
And check all Apache services
And implement service httpd restart

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth on both devices
Then make a pair between the devices and connected the same

What according to you makes you a good candidate for customer service or technical support job?

Good interaction with clients and should be confident

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |