Subject: Tech Support Candidate - LUCKY KUMAR
From: LUCKY KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 07:08:51 -0400

| | Tech Support Test

Name | LUCKY KUMAR
E-mail | [email-masked]
Phone Number | (91) 7607717295
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | allahabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First we will check all the basic requirments that they are working properly or not.
2.If they work properly but you get also error during open the url then move to next step.
3.Then we can refresh the page and once gain try to open it.
4.And also we disconnected the network provider and again connected and try to open it.
5. In the last option we try to open this url in other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First of all on the bluetooth Speaker and turn on the bluetooth in your cellphone.
2. Then go to the blutooth settings and searching the nearby devices and if you see bluetooth speaker name pairing your cellphone to the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I think if you have satisfied the customer then you have to do this job and in the technical support job you have not to loose your calmness during your work because sometimes there are very easy things you have to miss that.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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