Subject: Tech Support Candidate - Teja Athelli
From: Teja Athelli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 03:22:42 -0400

Tech Support
Test

Name

Teja
Athelli

E-mail

[email-masked]

Phone Number

(91) 6300543421

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Hyderabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ttec

Service desk associate

31th may

30000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Make Sure
the Internet Connection Works. We need to open browser. In the address bar at
the top, type in google.com, then push Enter or Return.

You can follow the below steps as a part of troubleshooting.

1. Restart my device

2.make sure internet connection works

3.Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

To Pair a Bluetooth accessory

1. Swipe down from the top of the screen.

2. Touch and hold Bluetooth .

3. Tap Pair new device. If you don't find Pair new device, check under
"Available devices" or tap More.

4.Refresh.

5. Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate
for customer service or technical support job?

Its all
about the attitude in addition to your academic qualification, like you should
be soft spoken, good listener, problem solver, helpful, team builder and know
how to engage the people well.

On a scale of 1 - 5 please rate your
fluency in spoken English

4