Subject: Tech Support Candidate - Deepak Thapa
From: Deepak Thapa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 02:58:25 -0400

| | Tech Support Test

Name | Deepak Thapa
E-mail | [email-masked]
Phone Number | (+91) 8095029041
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Guwahati
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix India | Technical Support | 02/2020 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 - Check network connection (wifi/lan) and site url.
2- Clear Browser cache and Cookies.
3- Try restarting the browser.
4- Reconnect to the network.
5- if all the above steps didn't work will try Network Reset.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Switch on the Speaker.
Step 2- Turn Bluetooth on your phone, On.
Step 3- Look for the speakers Bluetooth connection.
Step 4- Connect to the speaker Bluetooth network and you are good to go.

What according to you makes you a good candidate for customer service or technical support job? | Understanding customers sentiment and giving them tecnical knowledge of how are we solving the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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