Subject: Tech Support Candidate - Avnish Kumar
From: Avnish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 02:47:18 -0400

| | Tech Support Test

Name | Avnish Kumar
E-mail | [email-masked]
Phone Number | (+91) 7546014059
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | N/A | n/a | N/A | N/A
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Internet Connection Issue:- Due to slow internet connection Website Might not open. First of all we need to check our internet connection whether its stable or not.

2.DNS:- We need to check whether DNS is correct or not.

3.Firewall:-Sometimes it also creates issue while opening any websites so check firewall setting as per the error received.

4.Web browesr:-We need to check the setting of web browser in Advance setting.

5.Cache:- Due to heavy cache  that problem may occurs so, We  need to clear Cache for smooth browsing.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step-1 Turn on the Bluetooth of mobile phone & Bluetooth Speaker.

Step-2 Go to Bluetooth section of mobile phone and click on Scan for devices. Make sure device is discoverable.

Step-3 You will see the name of Bluetooth speaker while searching devices on your phone.

Step-4 Choose the name of speaker in the list and click on it.

Step-5 Device will be paired/connected.

What according to you makes you a good candidate for customer service or technical support job?

1. I am very passionate to solve any technical problem.

2.Curious to learn new thing.

3.Problem solving skills:-  I can easily go for the solution & I try to solve by doing research(If research is needed)

4. I go for satisfaction:- If I solve any problem, I gets satisfaction and happiness.

5.Confidence.

6. Excellent communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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