Subject: Tech Support Candidate - Ashish Kumar
From: Ashish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 01:14:27 -0400

| | Tech Support Test

Name | Ashish Kumar
E-mail | [email-masked]
Phone Number | (+91) 8448435701
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tilak Nagar, West Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It's depends on the error. If the website shows, taking too times to load, I will check my internet speed as well as it's correctly connected or not. If it's not working, I will wait as sometime, there may be unusual traffic on the website, which can crash the website for sometime

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will switch on my Bluetooth Device as well as my own device Bluetooth.
2. Then I will check all available devices shows in my mobile phone bluetooth.
3. I will select my own Bluetooth, which I want to connect and pair with it.
4. Then it will connect automatically after successful pairing.

What according to you makes you a good candidate for customer service or technical support job? | I like to solve technical problem, even I don't know first how to solve it. But when starting to solve the problem, I research on the problem and find the possible way to solve the issue which have created. By this method, I have solved different issues of my own as well as my relatives problem in technical field
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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