Subject: Tech Support Candidate - Jakka Nagendra
From: Jakka Nagendra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 01:04:26 -0400

Tech Support
Test

Name

Jakka
Nagendra

E-mail

[email-masked]

Phone Number

(91) 6300565814

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Marathahalli

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
MacOS
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ACH Software technology

Technical support Engineer

Jun
10th 2022

25k

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Clear the browser's history and
cache/cookies.

Try a different web browser.

Restart computer/device.

Log out and log back in to the account.

Restart internet network

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on
bluetooth in both

Pair the devices

Connected

What according to you makes you a good candidate
for customer service or technical support job?

Maintain
good relation with clients and solve the tickets as per SLA

On a
scale of 1 - 5 please rate your fluency in spoken English

5