Subject: Tech Support Candidate - Prashant Jadon
From: Prashant Jadon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 00:45:13 -0400

| | Tech Support Test

Name | Prashant Jadon
E-mail | [email-masked]
Phone Number | (+91) 8920810027
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | gwalior
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Saveitbig | Asm | August | 20000
Previous Employer 1 | Udaan.com | Bdm | 2019 | 25000
Previous Employer 2 | Intex technologies | Manager | 2018 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart My Internet Connection-if the connection is ok
2.I will try to clear my cache
3.then I will try to change my dns server
4.if all the things are Ok
5.then It can be the issue from the website sever end

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open mobile setting then goto connection
>open Bluetooth make sure it’s discoverable
>turn on the Bluetooth
2. Goto your Bluetooth speaker turn on the power button and button button
3.in your mobile Bluetooth section Bluetooth speaker device will be discover there
>just tap on the name and it will connect successfully

What according to you makes you a good candidate for customer service or technical support job? | I am having a technical background in computer science and have good knowledge about cloud technologies like azure and aws Along with that I do work as a freelancer for international clients for data migration from one source to another source
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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