Subject: Tech Support Candidate - yash jain
From: yash jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jul 2022 16:01:33 -0400

Tech Support
Test

Name

yash
jain

E-mail

[email-masked]

Phone Number

(+91) 9706280328

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

JORHAT

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Paperpedia Pvt Ltd

Academic
Writer

4Th May

48000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Step 1: I
will recheck the website's address entered.

Step 2: I will check the network connectivity of the computer. To confirm
whether the internet is connected or not.

Step 3: Then I will check by trying other websites to know whether the problem
is on this site or other sites as well.

Step 4: I will clear all the cookies and cache from the browser and restart the
browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1: First I will switch on the Bluetooth
speaker.

Step 2: Then I will turn on the Bluetooth in the mobile phone from the settings
app.

Step 3: I will search for Bluetooth devices nearby.

Step 4: Then I will connect to the device name of the Bluetooth speaker from the
search results and pair the mobile phone with the speaker.

What according to you makes you a good candidate
for customer service or technical support job?

I have
adequate academic experience, having completed a master's degree in computer
application, as well as the skills required to solve technical problems in the
customer's computer or other devices. I have good communication skills and the
ability to listen carefully, which will help me solve customer problems and
provide them with the necessary service.

On a scale of 1 - 5
please rate your fluency in spoken English

4