Subject: Trainer Candidate - chhavi sharma
From: chhavi sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jul 2022 03:23:54 -0400

| | Tech Support Test

Name | chhavi sharma
E-mail | [email-masked]
Phone Number | (201305) 9410081402
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | greater noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | kotak mahindra bank ltd | teller authoriser | currently working | 38566
Previous Employer 1 | icici securities limited | seniour sales manager | 29/12/2017 | 29106
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | after 3 months
Please briefly describe your work experience specifically in Quality? | i am working as service delivery officer so i am handing customer service part in additon to provide customer resoltuion efficiently and effectively.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

mostly the leader has to bring change in collaboration with all the team members.

good working environment and passion to work can only bring change .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good service is when you resolved all customer queries and customer is pacified .

Great customer service is when you pacified customer along with some service benefits for which your role is all about like some addition to revenue for company as well.

What according to you makes you a good candidate for this position? | i am determined for my role and i work for profit oriented company and i beleive that revenue generation is everywhere important and one has to drive for customer service along with some revenue generation also
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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