Subject: Trainer Candidate - Pawan Sharma
From: Pawan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jul 2022 11:39:20 -0400

| | Tech Support Test

Name | Pawan Sharma
E-mail | [email-masked]
Phone Number | (+91) 8588852881
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JBM | Dy. Mgr | | 100000
Previous Employer 1 | Metso | Sr. Er. | | 60000
Previous Employer 2 | Nmpl | Er. | | 32000

If Selected, how much time do you need to join? | 30 days Max.
Please briefly describe your work experience specifically in Quality? | https://www.linkedin.com/in/pawansharma1980
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Zero Defect Quality , Export Quality for Export , Human error in Maintaining Quality , Single Part Flow.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good - Meets Expectation of Customer  but Great Customer service - Wow Factor coming coming in Customer Satisfaction , Meets Above Expectation of Customer before Customer Demand. ( proactive approach for Customer Satisfaction )
What according to you makes you a good candidate for this position? | Expertise in Customer Handling and Satisfaction Actions for Customer Delight..
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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