Subject: Trainer Candidate - Rohit Chaudhary
From: Rohit Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jul 2022 07:11:53 -0400

| | Tech Support Test

Name | Rohit Chaudhary
E-mail | [email-masked]
Phone Number | (+91) 9410482598
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ncr

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Bardwood | Asst. manager | May 30 | 53500
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | 4/5in quality
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | In my difficult situation i have seen so many situations like quality of the call is not upto the mark so i have to warn an employee in first attempt and then i have to retrain him if still he/ she is not improving. If still i am not seeing much difference in the quality i have to inform to senior person or take the call depend on the situation.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good is you are trying your best in your place and great is when you try your best and customer is satisfied with your service.
What according to you makes you a good candidate for this position? | Who is serious and have responsibilities in personal life.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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