Subject: Trainer Candidate - Guneet Arora
From: Guneet Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jul 2022 03:02:52 -0400

| | Tech Support Test

Name | Guneet Arora
E-mail | [email-masked]
Phone Number | (+91) 8630233515
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VLCC Healthcare Ltd | Slimming Head | Currently working | 40k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 10 days

Please briefly describe your work experience specifically in Quality?

Client Follow up and tele calls
Data and sales
Team handling
Client consultations
Front office handling
Diet provision to clients
Health consultant
Wellness counsellor

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Most difficult is when your staff leaves and you have to manage the things as customer wants the same face which he/she is connected to and he/she leaves the centre
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good is average where we need to push sales and great is when customer says wow and willing to purchase your products and also it comes from his heart not any sales pressure required
What according to you makes you a good candidate for this position? | Previous experience and my skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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