Subject: Tech Support Candidate - Sunil Prajapati
From: Sunil Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jul 2022 04:26:37 -0400

Tech Support
Test

Name

Sunil
Prajapati

E-mail

[email-masked]

Phone Number

(91) 8460879264

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

AHMEDABAD

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Technovalue Solution P. Ltd.

Sr. Support and Service
Engineer

Still present

38200

Previous Employer 1

Klenzaids Contamination
control P. Ltd.

Srm project Engineer

Feb 2022

30000

Previous Employer 2

Jekson Vision P. Ltd.

Technical
Support Engineer

Sep. 2020

25000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will check my connection first, is internet
connected or not properly.

Clear the browser's history band cookies.

Restart the internet network.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Switched ON
the blutooth speaker.

ON the blutooth of Mobile

Go into the more setting in Blutooth.

Search and Connect the device.

What according to you makes you a
good candidate for customer service or technical support job?

Good communication skills.

Better understanding.

Fast learner.

On a scale of 1 - 5 please rate your fluency in
spoken English

5