Subject: Tech Support Candidate - Nibraas Ahmed
From: Nibraas Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jul 2022 02:13:11 -0400

Tech Support
Test

Name

Nibraas
Ahmed

E-mail

[email-masked]

Phone Number

(+91) 8770012488

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Bhopal

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sutherland global services

csa

1Aug 2022

20000

Previous Employer 1

startek

csa

15 November 2021

15000

Previous Employer 2

na

na

na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

If I'm
opening a website and I get an error first I'll check the internet connection if
it's fine and connected then I'll clear the cache of my browser and hopefully it
will work

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

The steps to connect Bluetooth speaker to
mobile are as follows

1. First turn on the Bluetooth speaker and put it on discoverable mode

2.Then turn On your Mobile blutooth

3.Then find the name of Bluetooth speaker and connect it . you're ready to
go

What according to you makes you a good candidate
for customer service or technical support job?

I have
good knowledge of technical devices and equipment and I have excellent
communication skills and I'll be able to help customers and solve their issues
and problems.

On a scale of 1 - 5 please rate your fluency in
spoken English

5