Subject: Tech Support Candidate - Trilok sharma
From: Trilok sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jul 2022 01:32:15 -0400

Tech Support
Test

Name

Trilok
sharma

E-mail

[email-masked]

Phone Number

(91) 7357191042

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

gurgaon sector 18

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

myntra

System engineer

25k

Previous
Employer 1

NA

Previous Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Restart your internet connection.

Disable your firewall.

clear the browser.

flush your DNS cache.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

swipe down from the top of the screen.Touch and
hold the bluetooth.Tap pair new device.

Tap the name of the bluetooth device you want to pair with your
device.

What according to you makes you a good candidate
for customer service or technical support job?

I have
always been fascinated by this technology, and i enjoy working with people.It's
my hobby to solve the user problems Issues , and i enjoy troubleshooting others
issues.

On a scale of 1 - 5 please rate your fluency in
spoken English

4