Subject: Tech Support Candidate - Prasoon Hans
From: Prasoon Hans <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jul 2022 06:05:24 +0000

Tech Support
Test

Name

Prasoon
Hans

E-mail

[email-masked]

Phone Number

(+91) 9891844454

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Fareye

Associate Solution Engineer

8 June,2022

46,400

Previous Employer 1

Amazon

Customer Service
Associate

8 November,2021

29,000

Previous
Employer 2

Delhi Pollution Control Committee

Trainee Analyst

13
March,2020

28,000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Open a
new tab and check to see if i can load another website like google.com or
mozilla.org.

2. Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site.If still i am facing the same issue then next step.

3. Trying to clear cookies, caches and clear the recent hsitory.

4. If clearing Firefox's cookies and cache didn't work, it's probably a sign
that there is a problem with the website itself. In that case i will  just have
to wait for it to get fixed.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Steps to
connect Bluetooth speaker.

2. Put the speaker in pairing mode.

3. Switch on Bluetooth on mobile phone.

4. Wait for the phone to connect.

5. Connect and Play music.

What according to you makes you a
good candidate for customer service or technical support job?

1. I am having a wide experience in dealing customers of
Domestic and International both.

2. I am having the capablities to satisfied the customers with good outcome.

3. I am a good listener and trying to understand the problem of customer in deep
after that i will give good desirables which basically helps in satisfying the
customers.

On a scale of 1 - 5 please rate your fluency in
spoken English

5