Subject: Tech Support Candidate - ALOK SINGH
From: ALOK SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jul 2022 05:51:12 +0000

Tech Support
Test

Name

ALOK
SINGH

E-mail

[email-masked]

Phone Number

(1111) 7838247948

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

SEC 2 NOIDA

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

EXPERIS IT PVT LT

RF ENGINEER

30JULY

28000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check if my internet is connected or
not.

second I will check if the website is blocked or not after that situation the
troubleshoot the browser this give me  answer what problem is going on .

simultaneously i will open another browser to check website is working or not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

I open the Bluetooth on both devices and in
mobile i will open Bluetooth setting and find the speaker device and paired it
with my phone.

What according to you makes you a
good candidate for customer service or technical support job?

As engineer I found myself good in  electronic gadgets and I
am also a people person so i feel good in helping other with technical problem
of any kind .

On a scale of 1 - 5 please rate your fluency in
spoken English

5