Subject: Tech Support Candidate - Mushtaq Gul
From: Mushtaq Gul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jul 2022 03:50:33 +0000

Tech Support
Test

Name

Mushtaq
Gul

E-mail

[email-masked]

Phone Number

(+91) 9596552114

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sector 10, Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Fenesta Building Systems

Officer

32500

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Check
internet connectivity

2. Check the wires/cable connection

3. Check whether the browser is up to date or not.

4. Check if the website is working on other device or not.

5. Delete the browsing history, cookies and cache

6. Bypassing DNS server

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Turn on
the speaker

2. Swipe down from top on your phone screen

3. Check Bluetooth icon and tap and hold it unless its settings get open.

4. Then tap pair new device and find the availability of the Bluetooth device
you want to connect.

Also check the available devices section if the same device was connected
earlier with same phone.

5. Tap the name of the Bluetooth device you want to pair.

6.Then it wil get connected.

What according to you makes you a good candidate
for customer service or technical support job?

There are
multiple reasons which make my candidature fit for this role.

1. I have done engineering in Electronics and Communication so I am familiar
with all the electronic equipments and their troubleshooting.

2. I have an experience of almost 2.5 years where I did the same job to handle
the technical problems.

3. Also I  am a technophile, so I love to know more about the new technology
and use that in such a way that it can help for the better cause of the
company.

4. I have very good interpersonal and communication skills so I can easily adapt
to the work culture of the organisation. Also I am a quick learner so I can
easily learn the work and perform as per my responsibilities.

On a scale of 1 - 5 please rate your fluency in
spoken English

5