Subject: Tech Support Candidate - Devender Singh
From: Devender Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jul 2022 07:33:48 -0400

| | Tech Support Test

Name | Devender Singh
E-mail | [email-masked]
Phone Number | (0091) 9896382369
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kurukshetra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Operations, Lead | 17 Feb 2022 | 43000
Previous Employer 1 | Teleperformance | Customer case executive | 15 june 2021 | 31000
Previous Employer 2 | The Original Pc Doctor | OnSite IT Technician | 20 Jan 2020 | 250000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check if the website address is correct.
Check the internet connection.
Check if the browser is outdated.
Check the computer time if not updated.
Check the different browser and network setting.
Resetting the computer simply resolves most issues.
Check the website certificate.
Check the other websites in same browser just to confirm if the issue is with specific website.
Resetting the network setting, renew, release ip address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the Bluetooth option in mobile phone.
Make sure phone is visible to search Bluetooth devices.
Turn on the bluetooth speaker and set it to search mode.
once phone finds the bluetooth speaker, it shows speaker name, we will need to pair it with the phone.
once paired with phone, we can play music through phone.

What according to you makes you a good candidate for customer service or technical support job? | As per my previous technical experience and interaction with international customer, it makes me feel confident that I can manage customers in a professional manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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