Subject: Tech Support Candidate - Pramod Mishra
From: Pramod Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jul 2022 02:28:45 -0400

Tech Support
Test

Name

Pramod
Mishra

E-mail

[email-masked]

Phone Number

(522) 9762824899

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

lucknow

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
mail configuration

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

sonata finance pvt ltd

it Assistant manager

till
now

24300

Previous Employer 1

shreeji computers

it
engineer

10-08-2017

16000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First check network connectivity. second do check
date and  time is correct or not. If the issue is not resolved even after the
investigation, then follow the steps below

Clear browser cache, history and cookies.

Reset Chrome browser settings.

Reset Wi-Fi Modem.

Restart DNS client.

Change IPv4 DNS Address.

Reset the Chrome profile Sync.

Remove browser extension from Chrome

Reset TCP/IP

Scan your device for malware

Reinstall Chrome

Install another web browser

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to
settings

Tap the Bluetooth option

Turn on Bluetooth

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

I believe
that I am the best candidate for this position because of my extensive customer
service and management experience and my ability to adapt to any situation. I
have a passion for success and goal oriented demeanor that would push me to
accomplish my set tasks. Also, with my personable character, I can work well and
communicate with others to contribute to team efforts. In all that I do, I would
strive to advance the company, and I feel that my previous work experience
proves that

On a scale of 1 - 5 please rate your fluency in
spoken English

4