Subject: Tech Support Candidate - Waqar Hasan
From: Waqar Hasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jul 2022 14:19:15 -0400

| | Tech Support Test

Name | Waqar Hasan
E-mail | [email-masked]
Phone Number | (+91) 9911262017
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Okhla South Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Tech Mahindra Ltd | Chat Support Executive | 30th April 2022 | 12700
Previous Employer 2 | Lambent Engineering | Survey Supervisor | Dec 2017 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-I will make sure that the Internet Connection works fine by checking the wire and after that I will run a ping test in the command prompt to check if a data packet is being transferred.
-I will open another website to check if the problem is arising with only www.ndtv.com.
-I will refresh the page to reload the website,
-I will check if java script or cookie and cache permission is given to this web page or not.
If it still did not get opened, then I will check if the browser is updated or not. If it is updated, then I will restart my browser.
-I will try to use different web browser to check if problem still persists.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Power ON the Bluetooth speaker device if powered off.
-Place the Bluetooth device in pairing mode.
-On the Mobile, open the Settings app.
-Start the Bluetooth service of mobile phone for pairing both device together.
-Scroll down to Devices list and look for the Bluetooth speaker name on the list.
-When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.

What according to you makes you a good candidate for customer service or technical support job?

The ideal Customer Service or technical support job candidates are those candidates who is a good listener and understand the issue of the customer with empathy and friendly attitude. One should get deep down to the issue of the customer he is facing by analyzing all situation based on the issue so that he can provide solution to the problem.
To make customers happy, agents require superb time management skills and he should have a very good troubleshooting skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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