Subject: Tech Support Candidate - Mohd Salman Ansari
From: Mohd Salman Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jul 2022 10:31:29 -0400

| | Tech Support Test

Name | Mohd Salman Ansari
E-mail | [email-masked]
Phone Number | (110025) 6396490574
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | 0khla
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
active directory,dhcp,dns,iis,group policy

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | success academy | lab assistant | 30/06/2022 | 29000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will open a new tab and check if i can load another website. If i am unable to load another website i will check is firewall is not on,is there any group policy,if all ok then i will check my internet connection that cable is attached properly or not,is there some network issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 On bluetoot of mobile phone & speaker
2 On mobile search available device
3 Tap the name of the device wants to pair
4 Device will be pair and show in phone connected device.

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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