Subject: Tech Support Candidate - Shivam Singh
From: Shivam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jul 2022 08:30:48 -0400

| | Tech Support Test

Name | Shivam Singh
E-mail | [email-masked]
Phone Number | (91) 9599311018
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sangam vihar, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Check your WiFi or Ethernet to see whether it is active or not.

2) If that's alright then, test any other website for connection, maybe (www.ndtv.com) is experiencing data traffic. If this website also shows errors, then there might be DNS resolution issues .

3) try the ping command and check packets and see the DNS resolution. If that also does not work.

4) Maybe your ISP is blocking it.

You can do any of the above and at any stage your connection can show signs of connecting. If not, then it could be your ISP (4) who is blocking it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, turn on the Bluetooth speaker with which you want to pair.
Now, turn your Bluetooth on and set it to discoverable.
Now start pairing the mobile Bluetooth to your Bluetooth speaker. Once it gets paired, you will hear a sound that sounds something like "Bluetooth Connected".

What according to you makes you a good candidate for customer service or technical support job?

As a graduate in computer applications, throughout my semester and course, I got myself exposed to various technical knowledge articles and webinars. I use this knowledge for my exams and to append the technical knowledge that i possess and to consolidate my understanding of various IT technologies.

During my course i learned various skills, which include programming languages, networking,databases, operating systems etc. Which makes  me an adequate skill and a perfect choice for this post, and i know once I get onboard i will grasp and apply the things that i learn in my environment.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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