Subject: Tech Support Candidate - Monika Biyani
From: Monika Biyani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jul 2022 06:51:23 -0400

| | Tech Support Test

Name | Monika Biyani
E-mail | [email-masked]
Phone Number | (91) 7232887886
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sikar, Rajasthan
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA` | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a computer user, if i dont able to open a website then there are many option like it might not getting the network properly or many people using the website at the same time so that due to sudden loading or the site may be hack or the site can be crash then firstly check the connectivity and their speed if both things are okay then check the message which is display on the website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | firstly open bluetooth then tab to access option so we can connect easily then check the name or bluetooth availability then we can see the name of the speaker then connect in paring then we are ready to use the bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? | For Customer Service, I know how to talk in a good and polite manner so that I can communicate with the client and in customer service or technical support communication is the biggest factor
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |